Shipping & Delivery
SHIPPING OPTIONS
You will be able to select a shipping service during the checkout process. We offer several shipping services, including FedEx, UPS, USPS, ePacket, or EMS, with Ground and Express Air options. Please note that available shipping services may vary depending on the product.
FREE SHIPPING
We offer free shipping to the contiguous 48 states in the USA for selected branded products from our warehouses in the USA. Additionally, we provide free shipping from our warehouses in China via ePacket or EMS to customers worldwide.
FLAT-RATE SHIPPING TO THE 48 CONTIGUOUS STATES
From our warehouses in New Jersey and Florida, we offer flat-rate shipping options to the contiguous 48 states in the USA:
| Ship Via | Cost | Time in Transit | Insurance Included? | Restrictions |
|---|---|---|---|---|
| GROUND STANDARD | $9.95 | 2-7 Business days | Yes | No Truck Freight items |
| GROUND EXPEDITED | $11.95 | 1-6 Business days | Yes | No Truck Freight items |
| AIR 2-DAY | $19.95 | 2 Business days | Yes | No Hazmat No Truck Freight items |
| AIR OVERNIGHT | $49.95 | 1 Business day | Yes | No Hazmat No Truck Freight items |
WORLDWIDE SHIPPING
We are proud to offer international shipping services. However, there are some locations we are unable to ship to, and in some cases, for international shipping, you may need to contact us for a shipping quote. Please note that some products are not exportable and can only be shipped to the US.
CUSTOMS
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees when they arrive in your country.
SHIPPING TIME AND DELAYS
We make no guarantees on the delivery date or shipping date, regardless of the shipping method selected.
Shipping time varies by warehouse location and does not include our 1-5 day processing time, the day of shipment, holidays, or weekends.
We do our best to process your order as soon as possible, and most orders are shipped on the same or next business day.
| Warehouse Location | Your Location | Time in Transit |
|---|---|---|
| FL, United States | The 48 contiguous United States | 1-7 Business days1 |
| NJ, United States | The 48 contiguous United States | 1-7 Business days1 |
| China, Turkey, other non-USA warehouses | United States | 10-30 Business days2 |
| China, Turkey, other non-USA warehouses | Canada, Europe | 10-30 Business days2 |
| China, Turkey, other non-USA warehouses | Australia, New Zealand | 10-30 Business days2 |
| China, Turkey, other non-USA warehouses | Mexico, Central America, South America | 10-30 Business days2 |
| 1 Estimated. Possible delayed shipment must be reported within 20 days of shipping. 2 Estimated. Possible delayed shipment must be reported within 30 days of shipping. | ||
INCORRECT ADDRESSES
In the event that a delivery address is submitted incorrectly when an order is placed, we assume no responsibility and cannot ship out a replacement package or refund these orders.
If you realize that you submitted an incorrect address at the time of your order, please contact us immediately. We can only correct the address if the order has not been shipped out yet.
LOST OR STOLEN PACKAGES
We assume no responsibility for lost or stolen packages and cannot ship out any replacement packages or refund these orders.
Please contact the shipping carrier directly if you have not received your package or cannot locate it.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped. However, please note that tracking may not be available for some orders due to free shipping.
Track your order.
For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Last updated on 2024.12.06